Privacy Policy for Examination Syndicate

Last Updated: 11/22/2025

1. Introduction

ESyndicate Inc. (operating as "Examination Syndicate," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and services (the "Services").

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws in Canada.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Services to you.

  • Personal Information: This is information that can be used to identify you. We collect this when you purchase our Services, sign up for a free trial, or contact us. This may include:
    • Name
    • Email address
    • Telephone number
    • Organizational information (e.g., Company Name, Address)
    • Billing and payment information
  • Technical and Usage Data: When you use our Services, we may automatically collect:
    • IP address
    • Browser type and version
    • Pages you visit and time spent on those pages
    • Device information
    • Other diagnostic data
  • User Content: Any information, data, or content you upload, create, or submit through our Services in the course of taking examinations or using our platform.

3. How We Use Your Information

We use the information we collect for the following purposes, based on our contractual obligations to you, your consent, or our legitimate business interests:

  • To Provide and Maintain Our Services: To create your account, process your payments, and provide customer support.
  • To Communicate With You: To send you service-related announcements, respond to your inquiries, and inform you about changes to our Services.
  • To Improve and Personalize Our Services: To analyze user behavior and trends to enhance functionality and user experience.
  • For Marketing: With your explicit consent, to send you information about other services we offer that are similar to those you have already purchased or inquired about. You can opt-out of marketing communications at any time.
  • For Security and Legal Obligations: To monitor for security breaches, prevent fraud, and comply with any applicable laws, regulations, or court orders.

4. Legal Basis for Processing (PIPEDA Principles)

Our processing of your personal information is grounded on the following principles under PIPEDA:

  • Consent: We will obtain your consent for collecting, using, or disclosing your personal information, except where inappropriate.
  • Contract: The processing is necessary for the performance of a contract with you (e.g., to provide the examination services you purchased).
  • Legal Obligation: The processing is necessary for us to comply with the law (e.g., responding to a court order).
  • Legitimate Interests: The processing is necessary for our legitimate business interests (e.g., improving our Services and security), provided that such interests are not overridden by your rights and interests.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With Your Consent: We will share information with third parties when you have given us your consent to do so.
  • Service Providers: We employ trusted third-party companies to facilitate our Services (e.g., payment processing, data analysis, email delivery). These third parties are only permitted to use your information to provide these services to us and are contractually obligated to keep it confidential and secure.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy protections.
  • For Legal Reasons: We may disclose your information where required by law, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • For active subscribers, we retain your data for the duration of your subscription.
  • Upon termination, we will generally delete your personal data from our active systems within 12 months.
  • Please note that data may persist in our secure backup systems for up to 3 months after deletion from active servers for disaster recovery purposes.
  • Call recordings are retained for a period of 24 months.

7. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using contractual clauses or other mechanisms to provide an adequate level of protection.

8. Your Rights

Under PIPEDA, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Withdrawal of Consent: You can withdraw your consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
  • Erasure: You can request the deletion of your personal information, and we will comply where it is no longer required for legal or legitimate business purposes.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe.

9. Complaints

You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not complied with our obligations under PIPEDA.

10. Information Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

11. Cookies and Tracking

Our website and application use cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

12. Links to Other Sites

Our Services may contain links to other sites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Examination Syndicate
A service of ESyndicate Inc.
3909 University Ave, NW Suite 1025
Calgary, AB T3B 6K3
Canada
Email: [email protected]
Phone: 5878856474,5878855779

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.